Contact

Booking questions, account issues, or anything else about your move:

support@velova.ioCustomer support

We reply within 24 hours on weekdays and within 48 hours on weekends.

At delivery, inspect the service and confirm it by signing the Proof of Delivery (POD) on the spot — signing the POD is your acceptance of the service, so check everything carefully before you sign. If something isn’t right, note it on the POD or refuse to sign and contact Velova for mediation. Velova mediates for service failures recorded on the POD; any damage is the mover's responsibility (through them or their insurer); our team reviews the structured evidence from both sides before resolving. You can follow your move at /my-moves.

Questions about onboarding, verification, payouts, or platform mechanics:

partners@velova.ioPartner team

If you operate a moving company and want to join the verified network, start with the application:

Apply to become a Velova mover

Media enquiries, partnerships, corporate accounts, anything else:

info@velova.ioGeneral enquiries

For legal notices, GDPR requests, DSA notices, or formal complaints:

legal@velova.ioLegal & compliance

The governing documents for the platform:

• Terms of Service
• Privacy Policy
• Impressum (Legal notice)

GDPR data subject requests (access, rectification, erasure, portability, objection), Data Protection Officer contact, and DAC7 inquiries:

privacy@velova.ioPrivacy & data protection

We respond within 30 days as required by GDPR Article 12(3). For the full policy, see Privacy Policy.

Suspected account breach, security vulnerability reports, or responsible disclosure:

security@velova.ioSecurity team

We acknowledge security reports within 3 business days. Our security contact is also published per RFC 9116 at /.well-known/security.txt. Please mark urgent reports as such in the subject line.

Researcher, regulator, or journalist requests under the Digital Services Act (Regulation (EU) 2022/2065) Article 24 transparency provisions:

transparency@velova.ioDSA transparency

VELOVA SINGLE MEMBER P.C.
Zervou I 17A, 14121 Irakleio Attikis, Greece
GEMI 194620801000 · AFM 803325569

We do not currently maintain a public office address for customer visits. All business is conducted online. Postal correspondence on legal matters can be arranged on request via legal@velova.io.